ptgam Privacy Policy

1 Who This Policy Covers

This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the ptgam platform — including the website at ptgam.vu and the ptgam mobile application. By creating an account or using any ptgam service, you acknowledge that you have read and understood this policy.

ptgam is an online gaming platform intended for players in the Philippines. All personal data collected through the platform is processed in accordance with this policy.

2 What Personal Data We Collect

ptgam collects personal data through different touchpoints — registration, account use, KYC verification, payment processing, and customer support interactions. The categories of data we collect include:

3 How We Use Your Data

ptgam uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your ptgam account, processing your login, and managing your balance.
• Identity verification (KYC): Verifying your age and identity before enabling withdrawal access, in line with standard online gaming practice.
• Payment processing: Facilitating PHP deposits and withdrawals through Philippine banking and e-wallet channels.
• Security and fraud prevention: Detecting unusual activity, preventing unauthorized account access, and investigating suspected fraud or Terms violations.
• Responsible gaming: Monitoring account usage patterns to support self-exclusion requests and responsible gaming interventions.
• Platform communications: Sending OTP codes, account alerts, and support responses to your registered contact details.
• Legal obligations: Complying with applicable record-keeping and reporting requirements.

ptgam does not use your personal data for profiling for advertising purposes or sell your data to third-party marketers.

4 Legal Basis for Processing

ptgam processes your personal data on the following bases:

• Contractual necessity: Processing needed to operate your account and deliver the services you signed up for — including deposits, withdrawals, and game access.
• Legal obligation: Compliance with applicable laws requires us to collect and retain certain identity and financial transaction records.
• Legitimate interests: Security monitoring, fraud prevention, and responsible gaming monitoring fall under our legitimate interest in operating a safe and fair platform.
• Consent: Where we send optional communications beyond essential account notifications, we rely on your consent.

5 Data Sharing and Third Parties

ptgam does not sell your personal data. We share personal data with third parties only in limited circumstances:

• Payment processors: We share financial data with Philippine banking and e-wallet payment processors strictly for the purpose of processing your transactions.
• Identity verification services: KYC verification may involve sharing identity documents with specialist verification providers operating under data protection obligations.
• Technology infrastructure providers: Hosting, security, and platform support providers who process data on our behalf under data processing agreements.
• Legal and regulatory bodies: Where required by applicable law or lawful authority, we may disclose data to relevant bodies.

6 How We Protect Your Data

ptgam applies technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption across all connections between your device and ptgam's servers — covering logins, transactions, and account management actions.
• OTP-based verification for sensitive account actions such as password changes and withdrawal requests, adding a second layer beyond your password.
• Access controls that limit which staff members can view personal data, based on their role and need.
• Monitoring systems that flag unusual account activity for review.

Despite these measures, no online system is completely immune to security risks. If you believe your account has been compromised, contact ptgam support immediately.

7 Data Retention

ptgam retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice:

• Active account data is retained for the duration of your account relationship with ptgam.
• Financial transaction records are retained for the period required by applicable financial record-keeping obligations.
• KYC documents are retained for the period required by applicable identity verification and anti-money-laundering rules.
• After account closure, data is retained for the legally required period, then securely deleted or anonymized.

8 Cookies and Technical Tracking

The ptgam platform uses session cookies and similar technologies to keep you logged in during a session, maintain your preferences, and support security monitoring. These are strictly functional — they are necessary for the platform to work as expected.

ptgam does not use third-party advertising cookies or cross-site tracking technologies to build advertising profiles or share your browsing data with ad networks.

Most browsers allow you to control cookies through their settings. Disabling session cookies may affect your ability to log in and use the platform.

9 Your Rights

As a ptgam player, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal data ptgam holds about you.
• Correction: You can ask us to correct inaccurate or incomplete personal data.
• Deletion: You can request deletion of your personal data, subject to our legal retention obligations.
• Restriction: You can ask us to limit how we use your data in certain circumstances.
• Objection: You can object to processing based on legitimate interests where you have grounds to do so.

To exercise any of these rights, contact ptgam support with your request. We will respond within a reasonable timeframe and may need to verify your identity before actioning the request.

10 Children and Minors

ptgam is strictly for players aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that a minor has provided us with personal data, we will take steps to delete that data and close the account. If you have reason to believe a minor is using ptgam, please notify us at [email protected].

11 Updates to This Policy

ptgam may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we make material changes, we will update the review date at the top of this page. Continued use of ptgam after changes are published means you accept the updated policy.

12 Contact Us

For any privacy-related queries, data access requests, or concerns about how ptgam handles your personal data, you can reach us at:

You can also visit the FAQ page for common questions, or review the Terms and Conditions for the full rules governing use of the platform.